Patient Bill Of Rights
At Renaissance Hospital Dallas, we want every patient to have the best possible experience. Success requires a collaborative effort between our administrative staff, clinical staff and you, our patient. Therefore, every patient shall:
HAVE THE RIGHT TO:
- Reasonable access to care
- Receive considerate and respectful care
- Visitors
- Know the name of his/her physician (HFAP 15.01.08 K)
- Knowledge concerning the professional status of care givers (HFAP 15.01.08 K)
- Know the reasons for any proposed change in the professional staff responsible for his/her care
(HFAP 15.01.08 L)
- Know the relationship(s) of the hospital to other persons or organizations participating in the provision of his/her care (HFAP 15.01.08 N)
- Be informed of his/her health condition, including unanticipated outcomes
- Information concerning:
* Diagnosis
* Treatment
* Prognosis
- Patient’s family be informed of consent of donation of organs and tissues
- Be involved in care planning and treatment (HFAP 15.01.08 A)
- Formulate advance directives and appoint a surrogate to make healthcare decisions on his/her behalf to the extent permitted by law
Have the hospital staff and practitioners comply with those directives including withholding resuscitative services, forgoing or withdrawal of life sustaining treatment (HFAP 15.01.08 B / 15.01.08 C)
- Have a family member or representative of choice and his/her own physician notified promptly of admission to the hospital (HFAP 15.01.08 D)
- Accept or refuse treatment and be informed of the medical consequences of such refusal (HFAP 15.01.08 J)
- Make informed decisions regarding participation in clinical research (HFAP 15.01.08 J)
- Personal respect, privacy and confidentiality (HFAP 15.01.08 E)
- Access to information contained in his/her clinical or medical records within a reasonable timeframe (HFAP 15.01.08 I)
- Confidentiality of clinical and medical records (HFAP 15.01.08 H)
- Social, religious, and psychological well being
- Reasonable response to requests for service including ethical issues
- A qualified interpreter if needed
- Be informed of hospital rules, regulations, and complaint resolution
- Be informed of the reason for transfer to another facility (HFAP 15.01.08 M)
- Access protective services
- Appropriate assessment and management of pain (HFAP 15.01.08 R)
- The right to be free from restraints or seclusion that are not medically necessary or used as a means of coercion, discipline, staff convenience, or retaliation (HFAP 15.01.08 Q)
- Receive care in a safe setting and be free from abuse or harassment (HFAP 15.01.08 F/ 15.01.08 G)
- Access to the cost, itemized when possible, of services rendered within a reasonable period of time (HFAP 15.01.08 O)
- Be informed of the source of the hospital’s reimbursement for his/her services, and of any limitations which may be placed upon his/her care (HFAP 15.01.08 P)
AND BE RESPONSIBLE FOR:
- Communicating honestly and directly
- Cooperating with healthcare team
- Understanding his/her health issues
- Participating in his/her medical plan
- Consequences resulting from non-compliance
- Following hospital rules and regulations
- Being respectful of others and hospital property
- Informing the hospital of a violation of patient rights
- Fulfilling his/her financial obligations for healthcare
- Communicating any safety concerns including perceived risks in his/her care, and unexpected change(s) in his/her condition
COMPLAINTS AND GRIEVANCES
If you have a concern regarding any aspect of your care, please contact 214-623-4400 during regular business hours (9:00 a.m. to 5:00 p.m., Monday through Friday, excluding holidays) and ask for Administration. For all other hours, please contact the Nursing Supervisor by calling 214-623-4400. If your complaint continues to be unresolved, you may also call the Department of State Health Services (DSHS) at 888-973-0022 or write to Health Facility Licensing and Compliance Complaints, Department of State Health Services (DSHS), 1100 West 49th Street, Austin, Texas 75756-3199.
OUR MISSION
The mission of Renaissance Hospital is to show its commitment to the care and improvement of human life by striving to deliver high quality, cost-effective healthcare services to our community.
VISION
Our vision of Renaissance Hospital is to be the provider of a full continuum of integrated health services that provide the highest quality medical care, in a cost effective manner, to benefit our community.
